Nikoo Fard

Nikoo is a Specialist Support Coordinator with experience across disability, mental health, psychosocial recovery, complex case management and clinical governance. She brings compassion, energy and determination to her work and is committed to ensuring the people she supports feel heard, understood and genuinely involved in decisions about their lives.

Her approach goes beyond simply connecting participants with services. Nikoo takes the time to understand each person’s circumstances, experiences, priorities, current challenges and goals, while considering the broader factors that may be affecting their supports.

Nikoo has a particular interest in complex support environments and is comfortable working with participants who have multiple providers, competing priorities, significant barriers or situations where services have become difficult to coordinate. She focuses on bringing people together, creating clarity and developing practical pathways forward.

She is proactive, organised and persistent in her approach. When there is a gap in a participant’s supports, she works to identify solutions. When something requires follow-up, she follows it through. Nikoo is also a strong advocate and is comfortable asking difficult questions or raising concerns when this is necessary to protect a participant’s interests, safety or quality of support.

Her background in clinical governance and incident management has strengthened her understanding of safeguarding, risk, accountability and effective communication. She brings this knowledge to her coordination work while ensuring that processes and systems never overshadow the individual at the centre of them.

Nikoo works collaboratively with participants, families, allied health professionals, service providers and other stakeholders, while keeping the participant’s voice central to planning and decision-making. She believes trust is built through consistency, transparency, reliability and following through on commitments.

Compassionate, solution-focused and approachable, Nikoo aims to build genuine working relationships with the people she supports. She wants participants and families to feel comfortable reaching out when things are difficult, sharing their successes when things are going well, and knowing that she will genuinely work alongside them to find a way forward.

For Nikoo, Specialist Support Coordination is about helping people navigate a complicated system and turn it into a coordinated support network that genuinely works for their life.